SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of impala.sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of impala.sale.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these microfiber makeup remover pads are hands down some of the best i’ve used. the fabric is plush and gentle, perfect for sensitive skin, and yet they do an excellent job removing even stubborn makeup like waterproof mascara and long-lasting foundation. i love that they’re washable and reusable, helping me reduce waste and save money over time. after multiple washes, they still feel soft and maintain their structure without any fraying or shedding. their quick-drying quality is another huge plus, as it makes them hygienic and convenient for daily use. they clean skin thoroughly without needing harsh chemicals or excessive scrubbing, leaving my face feeling fresh and comfortable. switching to these pads has upgraded my skincare routine both practically and ethically. i highly recommend them for anyone wanting an eco-friendly and effective way to remove makeup daily.
these pads have completely changed how i remove makeup now the microfiber fabric is gentle enough for sensitive skin yet powerful enough to dissolve makeup effectively. i love that they’re washable and sustainable which helps reduce my environmental impact. they’re also durable and maintain their softness after many washes making them a great long-term investment.
i love these washable makeup remover pads they’re soft on my skin and remove even waterproof makeup easily without harsh chemicals plus, they’re reusable and eco-friendly which feels good for the planet
effective
after switching to these reusable makeup remover pads, my cleansing routine feels so much better. the microfiber is incredibly soft and gentle on my skin yet effective at removing all traces of makeup, even waterproof formulas, without any harsh rubbing or irritation. they’re also very durable, holding up well after many washes without losing their softness or shape. i love how quickly they dry, so they’re always ready to use again. plus, the environmental benefits of reducing disposable waste make me feel good about this sustainable choice. they’re easy to clean and require no extra products to work well, saving me time and money. these pads have replaced disposable wipes entirely in my routine, and i appreciate how they help keep my skin clear and healthy while also being eco-conscious. a simple yet impactful upgrade for anyone wanting to care for their skin and the planet.
eco-friendly washable pads that make cleansing quick simple and effective
these reusable makeup remover pads have transformed my nightly skincare routine. the soft microfiber material feels gentle and soothing on my skin while effectively removing even stubborn makeup like waterproof mascara and foundation without harsh rubbing. i appreciate that they are washable and durable, holding up well after multiple uses and washes. it’s so satisfying to use something eco-friendly that actually works better than disposable wipes. they dry quickly and stay fresh between uses, making them convenient and hygienic. overall, they offer a luxurious yet practical way to cleanse the skin and reduce waste, which is important to me.
these microfiber pads have made my nightly routine so much easier and gentler the fabric is soft but effective at removing makeup and dirt without needing extra cleanser highly recommend
i’m impressed by how well these washable pads clean my face without harsh rubbing or redness. the texture is soft and comfortable, and they remove makeup thoroughly without needing extra cleanser. plus, the fact they’re reusable makes them environmentally friendly and cost-effective. they’ve replaced my disposable wipes and have become a staple in my routine.
soft reusable pads remove makeup gently without irritating sensitive skin
durable
i’ve been using these microfiber pads for a few weeks and they’ve quickly become essential for removing makeup gently and thoroughly. the fabric is plush and soft but tough on makeup, leaving my skin clean and refreshed without irritation. washing them is easy and they dry fast, maintaining their shape and softness. i love that they’re reusable because they reduce my plastic waste and save money over time. these pads feel high-quality and offer a spa-like experience during my skincare routine. i highly recommend them to anyone looking for an effective, sustainable makeup removal solution.